These General Business Conditions ("Conditions") set forth the rights and obligations between you, as the buyer, and us, as the seller, within the contractual relationships concluded via remote communication, specifically through the e-shop on our website https://www.gundogstore.eu. The seller is: FIREDOG, s. r. o., Company ID: 44 919 441, Sokolská 664/38, Častá 900 89, registered in the Commercial Register of the District Court Bratislava III, Section: sro, File No.: 60257/B, Tax ID: 2022885326, VAT ID: SK2022885326, email: info@gundogstore.sk, phone numbers: +421 911 521 821 or +421 911 421 822.

The supervisory authority is primarily the Slovak Trade Inspection Authority (SOI), SOI Inspectorate for the Bratislava Region, Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava, Department of Supervision, phone: 02/58 27 21 72, 02/58 27 21 04, fax: 02/58 27 21 70.

All information regarding the processing of your personal data is included in the Privacy Policy, which can be found here: https://www.gundogstore.sk/ochrana-osobnych-udajov.

If any part of these Conditions conflicts with what was agreed upon during your order on our e-shop, the specific agreement will take precedence over these Conditions.

1. Some Definitions

1.1. Consumer Protection Act refers to Slovak Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain laws.

1.2. Price is the financial amount you will pay for the Goods.

1.3. Shipping Fee is the financial amount you will pay for the delivery of the Goods, including packaging, transportation, postage, or other fees.

1.4. Total Price is the sum of the Price and the Shipping Fee, including any additional costs and charges if these could not be determined in advance.

1.5. VAT is the value-added tax in accordance with applicable legal regulations.

1.6. E-shop is the online store operated by us at the address https://www.gundogstore.eu, where the purchase of Goods takes place.

1.7. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price.

1.8. Seller and operator of the online store https://www.gundogstore.eu in the Slovak Republic is FIREDOG, s. r. o., Company ID: 44 919 441, Sokolská 664/38, Častá 900 89, registered in the Commercial Register of the District Court Bratislava III, Section: sro, File No.: 60257/B, Tax ID: 2022885326, VAT ID: SK2022885326, email: info@gundogstore.sk, phone numbers: +421 911 521 821 or +421 911 421 822, legally referred to as the seller and/or merchant. To clarify, we do not operate as online marketplace providers, and therefore, special information obligations under Sections 16 and 17 of the Consumer Protection Act do not apply to us.

1.9. Order is your irrevocable proposal to conclude a purchase agreement for Goods with us.

1.10. Entrepreneur is a person registered in the Commercial Register, conducting business based on a trade license or other authorization, or a person engaged in agricultural production registered in a special registry.

1.11. Consumer is a natural person who does not act within the scope of their business or professional activities when concluding and fulfilling a consumer contract.

1.12. Consumer Purchase Agreement is a purchase agreement concluded between the merchant as the seller and the consumer as the buyer, where the purchase involves any movable item, even one yet to be manufactured or produced, including items specified by the consumer as the buyer.

1.13. Goods refers to everything you can purchase on the E-shop.

1.14. User Account is an account established based on the information you provide, allowing the storage of entered data and a history of ordered Goods and concluded agreements.

1.15. You, when shopping on our E-shop, are legally referred to as the buyer. If you include your identification number (Company ID) in the order, you acknowledge that the provisions of these Conditions intended for entrepreneurs, as well as any terms agreed upon between us, apply to you. Nevertheless, under applicable legal regulations, you are still entitled to full protection against unfair and aggressive business practices and misleading conduct or omissions.

1.16. Contract is the purchase agreement concluded based on a properly completed Order submitted via the E-shop, and it is concluded once you receive our confirmation of the Order.

1.17. Distance Contract is a contract between the merchant and the consumer concluded solely through one or more means of remote communication without simultaneous physical presence, primarily using an online interface, electronic mail, telephone, fax, addressed letter, or catalog ("Contract").

1.18. Civil Code is Slovak Act No. 40/1964 Coll., as amended.

2. General Provisions and Instructions

2.1. The purchase of Goods is only possible through the web interface of the E-shop at https://www.gundogstore.eu.

2.2. When purchasing Goods, it is your responsibility to provide us with all information correctly, completely, and truthfully. The information you provide when ordering Goods will be considered accurate, complete, and truthful.

3. Conclusion of the Contract

3.1. The contract with us can only be concluded in the Slovak language.

3.2. The contract is concluded remotely via our E-shop. The costs of using communication tools during the conclusion of the Contract are borne by you. These costs do not increase the total price of the Goods and are no different from the basic rates you pay for using such tools (mainly for internet access). By placing an order, you agree to the use of remote communication tools.

3.3. To conclude the Contract, you need to create an Order proposal on the E-shop, which must include: a) Information about the Goods being purchased (you select the Goods by clicking the "Add to Cart" button). b) Information about the price, shipping fee, VAT, method of payment of the total price, and the desired method of delivery. These details will be entered during the creation of the Order proposal and automatically calculated based on the selected Goods and delivery method. c) Your identification details necessary for the delivery of the Goods: name, surname, delivery address, phone number, and email address. d) If we are to deliver the Goods regularly and repeatedly, also information on how long we will deliver the Goods.

3.4. During the creation of the Order proposal, you can modify and check the entered details until the proposal is finalized.

3.5. After reviewing and clicking the "Complete order" (by submitting, you agree to a payment obligation) button, you create the Order. Before clicking the button, you must confirm that you have read and agree to these Conditions. Without this confirmation, it will not be possible to create the Order. After clicking the button, all entered information will be sent directly to us.

3.6. We will confirm your Order as soon as possible via a message sent to the email address provided in the Order. The confirmation will include a summary of the Order and these Conditions. The confirmation of the Order constitutes the conclusion of the Contract between us and you. The Conditions valid on the day of ordering form an integral part of the Contract.

3.7. There may be situations where we cannot confirm your Order, such as if the Goods are not available or if you order more items than allowed. Information about the maximum number of items is provided in advance on the E-shop. If we cannot confirm the Order, we will contact you and send you a modified offer for concluding the Contract. The Contract is concluded in such a case when you confirm our offer.

3.8. If an obviously incorrect price is indicated on the E-shop or in the Order proposal, for example, due to a technical error, we are not obliged to deliver the Goods at that price, even after confirming the Order. In such a case, we will contact you immediately and have the right to withdraw from the Contract while sending you a modified offer. A new Contract is concluded when you confirm our offer. If you do not confirm our offer within 3 days, we have the right to withdraw from the Contract. An obvious error in price includes cases where the price clearly does not correspond to the usual price of other sellers or contains incorrect digits.

3.9. Upon the conclusion of the Contract, you are obligated to pay the total price.

3.10. If you have a User Account, you can place an Order through it. In such a case, you are required to verify the accuracy, truthfulness, and completeness of the pre-filled data. The process of creating an Order is the same as for buyers without a User Account, but you will not need to repeatedly enter your identification details.

3.11. In some cases, we allow discounts for purchasing Goods. To apply a discount, you must enter the discount details in the designated field in the Order proposal. The Goods will then be provided with the discount.

4. User Account

4.1. After registering on our E-shop, you can access your User Account.

4.2. When registering for a User Account, you are required to provide accurate and truthful information and update it in case of any changes.

4.3. Access to your User Account is protected by a username and password. You are obligated to maintain the confidentiality of this information and not share it with any third party. We are not responsible for any misuse of your login credentials.

4.4. The User Account is personal, and you are not authorized to allow its use by third parties.

4.5. We may cancel your User Account, especially if it has not been used for more than 6 months, if you withdraw from the Contract, or if you violate your obligations under the Contract.

4.6. The User Account may not be continuously accessible, particularly due to necessary maintenance of hardware and software.

5. Price and Payment Terms, Retention of Ownership

5.1. The Price is always stated on the E-shop, in the Order proposal, and in the Contract. In case of discrepancies between the Price stated on the E-shop for the Goods and the Price in the Order proposal, the Price in the Order proposal shall apply, which will always match the Price in the Contract. The Order proposal will also specify the Shipping Fee or conditions for free delivery.

5.2. The Total Price as per point 1.4 is stated inclusive of VAT and all fees determined by applicable legal regulations.

5.3. We will require payment of the Total Price from you after concluding the Contract and before handing over the Goods. Payment of the Total Price can be made using the following methods:

a) Bank transfer. Payment details will be provided as part of the Order confirmation. For bank transfers, the Total Price is due within 14 days.

b) Debit or credit card (VISA, MasterCard, Maestro) via the CardPay payment gateway operated by Tatra banka, a.s., Hodžovo námestie 3, 811 06 Bratislava 1, Company ID: 00 686 930.

c) Cash on delivery. In this case, payment is made upon delivery of the Goods. For cash on delivery, the Total Price is due upon receipt of the Goods.

d) PayPal.

5.4. The invoice will be issued electronically after the Total Price is paid and sent to the email address you provided in the Order. The invoice will also be available in your User Account if you have one.

5.5. Ownership of the Goods transfers to you only after you have paid the Total Price and the Goods have been delivered to you. For bank transfers, the Total Price is considered paid when the funds are credited to our account. In other cases, payment is deemed made at the time of transaction completion.

6. Delivery of Goods, Risk of Accidental Loss or Damage, and Responsibility

6.1. The Goods will be delivered to you using the method of your choice, which may include:

a) Delivery by transport companies: - Slovak Parcel Service s.r.o. - Direct Parcel Distribution SK, s.r.o. - Slovenská pošta, a.s. - Packeta Slovakia s.r.o.

b) Personal collection – by prior telephone arrangement at the collection point FIREDOG, s.r.o., Letničie 142, 908 44 Letničie, Monday–Friday from 8:00 to 16:00, or FIREDOG, s.r.o., Jasenovská 2497/32, 066 01 Humenné, Monday–Friday from 7:00 to 15:00.

6.2. Goods can be delivered within Slovakia or to other countries upon request.

6.3. We are obligated to deliver the Goods to you promptly, but no later than 30 days from the conclusion of the Contract, unless otherwise agreed. Goods are considered delivered when you or your designated person receives them or when they are handed over to your chosen carrier.

6.4. If unforeseen circumstances affect the delivery date of the ordered Goods, we will notify you by email, providing a new estimated delivery date. Your right to withdraw from the Contract remains unaffected. In the case of personal collection, we will inform you by email when the Goods are ready for pickup.

6.5. Upon receiving the Goods from the carrier, it is your responsibility to check the packaging for any damage. If damage is evident, notify the carrier and us immediately. If the packaging indicates unauthorized handling or tampering, you are not obligated to accept the Goods.

6.6. You are required to take delivery of the Goods at the agreed location and time. If you fail to accept the Goods, we will notify you via email where and within what timeframe you can collect them or arrange redelivery at your written request within 14 days. You will be responsible for covering all costs related to redelivery.

6.7. If repeated delivery or an alternate delivery method is required due to reasons on your side, you are responsible for covering the additional costs.

6.8. The risk of accidental loss or damage to the Goods transfers to you upon delivery. If you refuse to accept the Goods without legal grounds, the risk transfers when you had the opportunity to accept them.

7. Rights from Liability for Defects

7.1. General Provisions on Liability for Defects

7.1.1. If you are an Entrepreneur, we undertake to deliver the Goods in the agreed quality, quantity, and without defects.

7.1.2. If you are a Consumer, we undertake to deliver the Goods in accordance with the general requirements under Section 617 of the Civil Code and the agreed requirements under Section 616 of the Civil Code, as presented in the product specifications on our E-shop or promotional materials, and without defects. The Goods do not need to meet general requirements under Section 617 if we explicitly inform you of a deviation and you expressly and specifically agree to it.

7.1.3. The sold Goods comply with the general requirements under Section 617 of the Civil Code if: a) They are suitable for all purposes for which Goods of the same type are generally used, considering applicable laws, technical standards, or industry codes of conduct if no technical standards are in place. b) They correspond to the description, quality, and sample or model provided to you before concluding the Contract. c) They are delivered with accessories, packaging, and instructions, including installation instructions, as reasonably expected.

7.1.4. The Goods are delivered in the agreed quantity, quality, and features, including functionality, compatibility, safety, and durability, as typically expected for Goods of the same type. This includes reliance on public statements made by us or others in the supply chain, including manufacturers.

7.1.5. If you are an Entrepreneur, we are not liable for defects in the following cases:

• If you were informed about the defect or could have reasonably known about it when concluding the Contract, and the defect does not contradict the agreed qualities of the Goods.
• If defects arise after you have accepted the Goods, unless caused by our breach of duty.
• If you failed to report visible defects in time (within 3 days of receipt).
• If hidden defects were not reported in time (within the warranty period).
• For used Goods, we are not liable for defects caused by use or wear and tear.

7.1.6. If you are a Consumer, we are not liable for defects in the following cases:

• If you fail to report the defect within 2 months of its discovery or within the warranty period.
• If the Goods were explicitly identified as not meeting general requirements, and you agreed to this in writing.
• If defects result from incorrect installation or failure to install necessary updates, provided we delivered the updates and informed you of the consequences of not installing them.

7.1.7. The standard warranty period is 24 months and begins upon receipt of the Goods.

7.1.8. If the Goods are replaced, the warranty period restarts upon receipt of the replacement Goods.

7.1.9. Your rights under the warranty expire if not exercised within the warranty period. However, for perishable Goods, defects must be reported by the day following purchase.

 

7.2. Defects in Sold Goods

The Goods are considered defective if they do not meet agreed or general requirements or if their use is hindered or restricted by third-party rights, including intellectual property rights. We guarantee that the Goods will be free from defects at the time the risk of accidental loss or damage transfers to you.

7.3. Conditions for Entrepreneurs to Exercise Defect Liability Rights

7.3.1. You must report visible defects without undue delay, no later than 3 days after receiving the Goods.

7.3.2. Hidden defects must be reported without undue delay after discovery and within the warranty period.

7.3.3. If the Goods arrive with a damaged or altered package, you are advised not to accept them from the carrier and to notify us immediately.

 

7.4. Conditions for Consumers to Exercise Defect Liability Rights

7.4.1. You may exercise your rights for defects that occur within 24 months of delivery or within 2 months of discovering the defect.

7.4.2. If the Goods are visibly damaged upon delivery, it is recommended that you refuse to accept them and notify us immediately.

 

7.5. Exercising Warranty Rights (Claims)

7.5.1. If the Goods have a defect, particularly if they do not meet the conditions set out in sections 7.1 and 7.2, you may notify us of the defect and exercise your warranty rights (make a claim) by sending an email or letter to the addresses provided in our identification details, or in person at our business premises listed on our website. You may also use a template form provided by us, which is attached as Appendix 1 to these Conditions.

7.5.2. In your notification, specify the nature of the defect, your identification details (including an email address where you wish to receive updates on the claim), and indicate which warranty right you are exercising as specified in sections 7.6.3 to 7.6.8.

7.5.3. When submitting a claim, provide proof of purchase (invoice) to demonstrate that the Goods were purchased from us. Without this documentation, we are not obligated to acknowledge your claim.

7.5.4. The claim is considered submitted on the day the defective Goods, along with the necessary documentation (per section 7.5.3), are delivered to us. If your submission is incomplete (e.g., unclear, illegible, or missing required documents), we will request additional information. The claim process will begin on the day we receive your completed submission.

7.5.5. Upon receipt of your claim or supplementary information, we will immediately issue a written acknowledgment of the claim, specifying the shortest possible timeframe for resolving the defect as per section 7.6.1.

7.5.6. If you do not provide the requested additional information within 10 days of our request, we will consider the claim invalid. If the missing information is necessary to resolve the claim, we may decide not to process it further.

7.6. Resolving Claims

7.6.1. Based on your decision on how the defect should be resolved (sections 7.6.3 to 7.6.8), we will remove the defect within a reasonable timeframe, considering the nature of the defect and the Goods. This period will not exceed 30 days from the day you submitted the claim or reported the defect. We do not offer a consumer warranty under Section 626 of the Civil Code. We may decline your chosen resolution method if it is not feasible or would incur disproportionate costs relative to the value of the Goods and the severity of the defect.

7.6.2. In exceptional cases, we may extend the resolution period beyond 30 days, provided we notify you in writing.

7.6.3. For defects that can be repaired, you have the right to free, timely, and proper repair at our expense.

7.6.4. Instead of repair, you may request a replacement of the Goods.

7.6.5. We may replace defective Goods with non-defective ones instead of repairing them, provided this does not cause you significant inconvenience.

7.6.6. If the defect cannot be resolved within the given timeframe, you may request an appropriate price reduction or withdraw from the Contract. These rights also apply if:

• The defect is not repaired or the Goods are not replaced.
• We refuse repair or replacement because it is not possible or would incur disproportionate costs.
• The Goods continue to have the same defect after repair or replacement.
• We inform you that repair or replacement cannot be performed within a reasonable timeframe or without causing you significant inconvenience.

The price reduction must correspond to the difference between the value of the defective Goods and the value they would have if defect-free. Refunds or price reductions will be issued via the same method of payment used unless otherwise agreed.

7.6.7. You cannot withdraw from the Contract if you contributed to the defect or if the defect is insignificant. If the Contract involves multiple Goods, you can withdraw only concerning the defective item(s). Withdrawal regarding other items is only possible if retaining them would be unreasonable.

7.6.8. For defects that cannot be resolved and prevent proper use of the Goods, you may request a replacement or withdraw from the Contract. These rights also apply to repairable defects if they reoccur after repair or if multiple defects prevent proper use.

8. Withdrawal from the Contract

8.1. Withdrawal from the Contract, i.e., the termination of the contractual relationship between you and us from its beginning, may occur for reasons and in ways specified in this section or other provisions of these Conditions where withdrawal is explicitly stated.

8.2. If you are a Consumer, you have the right, under Section 20 of the Consumer Protection Act, to withdraw from the Contract without providing a reason within 14 days from receiving the Goods or from the conclusion of the Contract in the case of a service. If the Contract involves several types of Goods or parts delivered separately, the withdrawal period begins on the day you receive the last part of the Goods. For Contracts involving regular and repeated delivery, the period begins on the day you receive the first delivery. You can withdraw by any demonstrable method (e.g., sending an email or letter to our addresses provided in these Conditions). You may also use the withdrawal template provided in Appendix 2 of these Conditions. You may withdraw from the Contract concerning specific Goods or all Goods delivered under the Contract. The effects of withdrawal apply to any supplementary contract unless explicitly agreed otherwise. Upon receiving your withdrawal notification, we will promptly send you confirmation of receipt via email or other durable medium.

8.3. If you are a Consumer and we fail to deliver the Goods on time, you may withdraw from the Contract without providing an additional reasonable period if:

• We refuse to deliver the Goods.
• Timely delivery is essential given the circumstances of the Contract's conclusion.
• You informed us before concluding the Contract that timely delivery is essential.

8.4. Even as a Consumer, you may not withdraw from the Contract in the following cases: a) The service has been fully provided, and its provision began with your express consent before the withdrawal period expired, and you acknowledged that you lose the right to withdraw once the service is fully provided. b) The Goods' price depends on financial market fluctuations beyond our control, which may occur during the withdrawal period. c) The Goods are customized or made to your specifications. d) The Goods are perishable or subject to quality deterioration or were inseparably mixed with other items after delivery. e) The Goods were delivered in sealed packaging, and the packaging was opened after delivery, making the item unsuitable for return for health or hygiene reasons. f) Audio, video, or software products were delivered in sealed packaging, and the seal was broken after delivery. g) Newspapers, periodicals, or magazines, except for subscription contracts.

8.5. The withdrawal period is considered observed if you send the withdrawal notification before the 14-day period expires.

8.6. In case of withdrawal, the Price will be refunded within 14 days from receiving the withdrawal notification to the bank account used for payment or another account specified in the withdrawal notification. The refund will not be made before the Goods are returned to us or proof of their return is provided. Please return the Goods clean and, if possible, in their original packaging.

8.7. If you withdraw from the Contract under clause 8.2, you must return the Goods to us within 14 days. You bear the cost of returning the Goods unless otherwise agreed. The withdrawal period is met if the Goods are handed over for shipping by the last day of the period.

8.8. You are liable for any reduction in the Goods' value caused by handling beyond what is necessary to establish their nature, characteristics, and functionality.

8.9. We are entitled to withdraw from the Contract due to stock depletion, unavailability of the Goods, or changes by the manufacturer, importer, or supplier that prevent fulfillment of our obligations. We will inform you without undue delay and refund any paid amounts within 14 days using the same payment method unless agreed otherwise.

8.10. We may also withdraw from the Contract if you fail to collect the Goods within 5 working days from when you were obligated to do so.

9. Complaints and Grievances

9.1. As a Consumer, you are entitled to submit complaints and grievances in writing via email to: info@gundogstore.sk.

9.2. We will inform you of the outcome of your complaint or grievance via email sent to your provided email address.

9.3. If you are dissatisfied with the handling of your complaint or grievance, you may submit a request for an inspection electronically via the platform available on the Slovak Trade Inspection Authority's website: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

10. Alternative Dispute Resolution for Consumers

10.1. You have the right to contact us with a request for redress via email at info@gundogstore.sk if you are dissatisfied with how we handled your complaint or believe that your rights were violated. If we reject your request or fail to respond within 30 days, you may submit a proposal to initiate alternative dispute resolution to an authorized entity ("Entity") under Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution and its amendments ("Alternative Dispute Resolution Act").

10.2. Authorized entities include regulatory bodies and accredited legal entities listed under Section 3 of the Alternative Dispute Resolution Act. The list is published on the Slovak Ministry of Economy's website: https://www.mhsr.sk/obchod/ochrana-spotrebiteľa/alternativne-riesenie-spotrebiteľských-sporov-1.

10.3. The proposal may be submitted in the manner specified under Section 12 of the Alternative Dispute Resolution Act.

10.4. Additionally, you can initiate an out-of-court dispute resolution online through the ODR platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

11. Final Provisions

11.1. All written correspondence will be delivered electronically. Our email address is listed in our identification details. We will send correspondence to your email address provided in the Contract, your User Account, or from which you contacted us.

11.2. The Contract can only be amended by mutual written agreement. However, we reserve the right to amend these Conditions, which will only affect Contracts concluded after the amendment takes effect. If you have a User Account or a Contract for regular and repeated Goods deliveries, we will notify you of any changes at least 14 days before they take effect. If you do not terminate the Contract within 14 days of being notified of the changes, the new Conditions will apply to future deliveries.

11.3. We are not liable for damages resulting from force majeure or unforeseen events (natural disasters, pandemics, operational disruptions, subcontractor failures, etc.). If such events persist for more than 10 days, either party may withdraw from the Contract.

11.4. Appendices to these Conditions include:

• Appendix 1: Template form for submitting a claim.
• Appendix 2: Template form for withdrawal from the Contract and related instructions.

11.5. The Contract, including these Conditions, is archived electronically but is not accessible to you. However, you will always receive these Conditions and an Order confirmation summarizing your Order by email, ensuring you have access to the Contract. We recommend saving the Order confirmation and Conditions.

11.6. Our activities are not subject to any codes of conduct under Section 2(i) of the Consumer Protection Act.

11.7. These Conditions are effective as of 01 July 2024.