1. GENERAL PROVISIONS

These terms and conditions govern the complaint and the rights and obligations between the provider / seller (the seller), which is FIREDOG, Ltd. , Sokolská 664/38, 900 89 Častá, ID: 44919441, registered in the Commercial Register of the District Court Bratislava I, Section Sro, File No. 60275 / B and the customer / buyer (the buyer), which means any natural or legal person who sends an electronic form to order goods (product / s or service / vices).

Contact information:

FIREDOG, s.r.o.

Sokol 664/38

900 89 Častá, Slovakia

ID: 44919441, VAT number: SK2022885326

Business Register: Business Register of District Court Bratislava I, Section Sro, Insert No. 60257 / B

tel .: +421911521821, +421902421824 (Monday - Friday: 08:00 to 17:00)
email: info@gundogstore.sk

Supervisors:

Inspectorate SOI for the Bratislava region, www.soi.sk
Prievozská 32, PO Box 07 5,820 27 Bratislava   
Department of supervision
tel. No .: 02/58272 172; 02/58272 104
Fax No .: 02/58272 170

1.1. These terms and conditions and claims, as in force at the date of conclusion of the contract of sale are an integral part of the purchase contract. If the seller and the buyer enter into a written purchase contract in which they agree conditions derogating from those sales complaints and conditions, the provisions of the purchase agreement takes precedence over these Terms and conditions Complaints. So agreed terms may conflict with other legislation (the deadline for returns, warranty period, etc.).

1.2 Ancillary contracts for the purposes of these business conditions and complaint means a contract under which the buyer acquires goods or is he of service, and related to the purchase agreement if the goods are delivered or the service provided by the vendor or a third party on the basis of their agreement.

1.3 Displayed purchase price of the goods for any e-commerce website, operated by the vendor includes value-added tax at the rate specified legislation of the Slovak Republic and does not include the cost of freight and other optional services. All actions are valid while supplies last, unless in specific goods otherwise noted.

1.4. Seller reserves the right to modify the price of goods indicated on any e-commerce website, operated by the seller. Change in the price of goods does not apply to sales contracts concluded before the price change, no matter that has not yet been delivery.

1.5. In the event that the seller fails to comply with its obligations under the applicable legislation of the Slovak Republic or the European Communities or in these business conditions and complaints, the buyer can exercise his right to the seller through the forum.

2. Method of closing the purchase contract

2.1. The proposal for this contract sent by the vendor in the form of sending form on the website of a seller has sent a proposal to this contract, the subject of which is the disposal of title to the goods designated by the buyer for the purchase price and under the conditions specified in this order ( "the order").

2.2 Subsequent to sending the order to the buyer receives your e-mail address automatically executed notice of the order to the electronic system vendor (the "confirmation of receipt of order"). The e-mail address of the buyer may, if necessary, receive all further information regarding the order.

2.3 Confirmation of receipt will state that the seller has received an order, but it is not accepting the proposal to conclude a purchase contract.

2.4 The seller then sent to the e-mail address purchasers, whether the order was accepted by the buyer (the "order acceptance").

2.5. The purchase contract is the delivery of the acceptance of orders in an electronic format or in writing to the purchaser.

2.6 Seller clear, unambiguous, clear and unmistakable manner to inform the buyer before placing an order for pre-contractual information regarding the complaints, credit, trade, transportation and other conditions so that:

a) the main characteristics of the goods or the nature of the service to the extent appropriate to the means of communication and the goods or service informs the relevant product page, e-commerce vendor,

b) the business name and registered office of the seller to inform the relevant sub-page and e-commerce vendor Art. 1 of these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

c) the telephone number of the seller and other information that are important to contact the buyer with the seller, especially its electronic mail address, and fax number if they have informed the relevant sub-page and e-commerce vendor Art. 1 of these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

d) the address of the seller, where the buyer can file claim goods or services, make a complaint or inform any other initiative in Art. 1 of these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

e) the total price of the goods or services, including value added tax and all other taxes, or where the nature of the goods or services the price can not reasonably be determined in advance, the manner in which the price is calculated, as well as the transport, delivery, postage and other costs and charges or, if such costs and fees can not be determined in advance of the fact that the purchaser shall be liable to inform the relevant product page, e-commerce vendor,

f) the payment terms, delivery terms, the period in which the seller undertakes to deliver the goods or services in respect of information on the application procedure and processing complaints, complaints and suggestions purchaser has informed the relevant articles of these sales and complaint conditions which are placed on respective sub-page e-commerce vendor,

g) information on the buyer's right to withdraw from the contract, the conditions, time limit and procedures for exercising the right of withdrawal in Article informed. 10 of these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

h) to provide the form to withdraw from the contract in Article informed. And Annex 10 of these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor; the seller also gave itself a form to withdraw from the contract annexed to these business conditions and complaints that are placed on the respective sub-page e-commerce vendor

i) the information that if the buyer withdraws from the contract, to bear the cost of returning the goods to the seller in accordance with § 10 para. 3 of Law no. 102/2014 on consumer protection in the sale of goods or services under a contract concluded at a distance contract or an off-premises vendor and amending certain acts (hereinafter the "Law on the protection of consumers in respect of distance contracts"), and withdraws from the purchase agreement and the cost of returning goods which by their nature can not be returned by mail informed in Art. 10 of these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

j) the obligations of the buyer to pay the seller the price for the service actually provided by § 10 para. 5 of the Law on consumer protection in distance selling, if the purchaser withdraws from service after the seller has granted explicit consent pursuant to § 4 ods. 6 of the Law on consumer protection in distance selling in Article informed. 10 of these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

k) the circumstances in which the buyer loses his right of withdrawal in Article informed. 10 of these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

l) the information on the liability of the seller for defects in the goods or services under sec. § 622 and 623 of the Civil Code in Article he informed. 8 of these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

m) the existence and details of the guarantees provided by the manufacturer or seller under stringent principles as laid down in the provisions. § 502 of the Civil Code, if it is the manufacturer or seller provides, as well as the existence and the conditions of assistance and services provided to the buyer after the sale of goods or services, if such assistance is provided to inform the relevant product page and e-commerce vendor Art. 9 these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

n) the existence of relevant codes of conduct, which is a signatory to the seller, and the way in which the buyer can become familiar with them or get their text informing the relevant product page, e-commerce vendor,

o) the duration of the contract in the case of a contract of limited duration; in the case of a contract concluded for an indefinite period or in the case of contracts for which shall be automatically extended its validity, information on the conditions for terminating the contract shall inform the relevant product page, e-commerce vendor and in such conduct and claims conditions are placed on the respective subpage electronic commerce vendor,

p) the minimum duration of the buyer arising from the purchase contract when the purchase contract gives the buyer for such an obligation to inform the relevant product page, e-commerce vendor, and these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

q) the obligation of the buyer to pay an advance payment or provide other financial security at the request of the seller and the conditions applicable to the provision apply if the purchase contract gives the buyer such an obligation to inform the relevant product page, e-commerce vendor and in such conduct and claims conditions that they are placed on the respective sub-page e-commerce vendor,

r) the functionality, including applicable technical protection measures to ensure that electronic content, where appropriate, to inform the relevant product page, e-commerce vendor, and these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

a) the compatibility of electronic content with hardware and software that the seller knows or is reasonably expected to have knowledge, if it is appropriate to inform the relevant product page, e-commerce vendor and in such conduct and claims conditions are placed on the respective subpage e-commerce vendor,

t) about the possibilities and conditions for resolving the dispute out of court through alternative dispute resolution, if the seller agreed to use the system to inform the relevant product page, e-commerce vendor, and these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

u) the procedures necessary to conclude the purchase agreement so that the necessary actions described in these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor,

v) that the purchase agreement will be stored electronically by the seller and the buyer accessible after her buyers request in writing to inform the relevant product page, e-commerce vendor and in such conduct and claims conditions are placed on the respective subpage electronic commerce vendor,

w) that language offered for the conclusion of the Slovak language briefed on relevant product page, e-commerce vendor, and these trade complaints and conditions that are placed on the respective sub-page e-commerce vendor.

2.7. If the seller failed to comply with information requirements for payment of additional fees or other costs in accordance with paragraph 2.6 point. e) these trade complaints and conditions or the cost of returning goods according to paragraph 2.6 point. i) complaints and these business conditions, the buyer is not obliged to additional costs or fees paid.

3. RIGHTS AND OBLIGATIONS OF THE SELLER

3.1. The seller is obliged to:

a) to deliver under the order confirmed acceptance of goods to the buyer in the agreed quantity, quality and time frame and wrap him or arrange for the transport of that necessary for their preservation and protection.

b) ensure that the delivered goods meet the applicable regulations of the Slovak Republic,

c) immediately after the conclusion of the sales contract at the latest together with delivery of the goods to the buyer to provide proof of the purchase contract on a durable medium, such as through email. It shall comprise all the information referred to in paragraph 2.6. including withdrawal form from the contract.

d) deliver to the purchaser at the latest with the goods in written or electronic form all documents necessary for the acceptance and use of goods and other documents prescribed by applicable legislation of the Slovak Republic (in Slovak language instructions, warranty card, packing slip, invoice).

2.3 The seller has the right to proper and timely payment of the purchase price from the buyer for the goods.

3.3 If by reason of sellout or unavailability of goods is unable to seller delivers the goods to the purchaser within the period agreed in the contract or specified by these Terms and Complaints conditions or at the agreed purchase price, the seller must give the buyer substitute performance or the ability for the buyer to cancel the purchase agreement ( cancel the order). Withdraw from the contract or cancel the order, the buyer can email delivery. If the buyer has paid the purchase price or part returned to the seller already paid by the purchase price or part of it within 14 days of the receipt e-mail of withdrawal from the purchase contract respectively. Canceling an order the buyer to the designated account, unless the parties agree otherwise. If the buyer within a reasonable time does not take a substitute performance offered by the seller or withdraws from the contract, the seller is entitled to withdraw from the contract and if the buyer has paid the purchase price or any part thereof, the seller is obliged to reimburse the paid purchase price or part thereof within 14 days from the date of receipt of the withdrawal from the purchase contract.

4. RIGHTS AND OBLIGATIONS OF THE BUYER

4.1. The buyer was the seller aware of the fact that the order implies an obligation to pay the price.

2.4 The buyer is obliged:

a) take the ordered and delivered goods.

b) to pay the seller the agreed purchase price within the agreed maturity including the costs of delivery of goods,

3.4 The buyer has the right to supply the quantity, quality, time and place agreed by the Parties.

5. Shipping and Charges

1.5 Usual availability of goods with the date of dispatch under each product on the website of electronic commerce.

2.5 If the seller and the buyer in the purchase agreement have agreed otherwise, the seller must deliver the thing to the purchaser without delay, within 30 days from the date of the purchase contract. If the seller fails to fulfill his obligation to deliver the thing within the first sentence, the buyer asks him to deliver the thing in him by providing additional reasonable period of time. If the seller does not deliver the item within this additional reasonable period, the buyer is entitled to cancel the contract.

3.5 The seller is entitled to ask the buyer to take over the goods before the deadline for delivery of the goods agreed in the contract.

4.5 Display of goods on any e-commerce website, operated by the seller is illustrative. View colors is inter alia dependent on the quality of monitor you use, respectively. you are using another device.

5.5 The buyer is obliged to accept the goods in a place that is the seller or his representative, authorized to deliver the goods and the buyer agreed in the purchase contract or otherwise at the time before shipping goods (the "Location"). The buyer is obliged to accept the goods within the time scale that the seller or his representative, authorized to deliver the goods and the buyer agreed in the purchase contract or otherwise at the time before shipping goods (the "Time Range").

5.6 If the seller delivers goods to the buyer at the place and time range, the buyer must take delivery in person or to ensure that the goods are taken over by the person authorizing the event of his absence from the receipt of goods and to sign the Protocol on payment of the purchase price and receipt and delivery of goods. Third person empowered to take over the goods the seller is obliged to submit a copy of the acceptance of the order. Goods are deemed delivered and taken over the moment of delivery to the purchaser. Delivery of goods to the buyer means the delivery of goods to the place of acceptance by the buyer or a third person authorized by the buyer and the signing of the purchase price payment and delivery and transfer to the purchaser or a third person on his behalf begins.

5.7 If necessary supply of goods to repeat due to the absence of the buyer at the place and time range or if the buyer without the prior written withdrawal from the contract over the goods within 7 days after the lapse of a time range, the Seller is entitled to claim compensation for the damages in the amount of actual costs of the unsuccessful attempt to deliver the goods on the spot.

5.8 The buyer is obliged to check the shipment, that the goods and their packaging immediately upon delivery in the presence of a representative of the seller. In the event of the existence of defects in the goods and / or in case the consignment is not complete (the lower the number of packages, respectively. Missing goods ordered) is representative of the seller shall allow the buyer to make a record of the extent and nature of defects in the goods, which confirms the correctness of the representative of the seller. Based on this the fixation is delivered, the seller may then buyers refuse to accept goods delivered with a defect or deliver goods to confirm the defect and then within the meaning of Art. 8 of these business conditions and complaints to claim the defective goods from the seller or nominee. If the buyer refuses to accept the goods delivered with a defect, all reasonably incurred costs of returning goods to the seller shall be borne by the seller.

5.9 The buyer is entitled in the event of non-delivery by the seller within the period specified in 5.2. hereof withdraw from the contract and the seller is obliged to refund the buyer has paid part of the purchase price within 14 days of receipt of the withdrawal from the purchase contract by wire transfer to a bank account of the buyer of the buyer.

6. PURCHASE PRICE

6.1. The purchase price for the goods agreed in the contract between the seller and the buyer is given the acceptance of the order (the "purchase price"). If the purchase price indicated in the confirmation of receipt of an order higher than the price for identical goods indicated in the offer of electronic commerce at the time of submitting the order by the buyer, the seller shall deliver to the buyer a mail message with information about the offer of the new purchase price in another rate, which is considered proposal seller to conclude new sales contract that the buyer must explicitly confirm by e-mail or in writing, that there was a valid purchase contract.

2.6 The buyer must pay the purchase price including the cost of delivering the goods in cash, respectively. credit card with personal acceptance of the goods on delivery at the point of delivery or bank transfer to the seller's account indicated in the order or acceptance of the seller's website in time before delivery.

3.6 If the buyer pays the purchase price by wire transfer, payment date is the date when the full purchase price credited to the seller.

4.6 The buyer must pay the seller the agreed purchase price for the goods within the period under the purchase agreement, but not later than on receipt of goods.

5.6 If the buyer fails to pay the seller the entire purchase price until the moment of delivery to the place and the parties have not agreed on the payment of the purchase price for the goods in installments, the seller is entitled to refuse delivery of the goods to the buyer.

6.6 Costs associated with the installation and vynáškou goods are not included in the purchase price and selling the service is not required to provide the buyer.

7. ENTRY property and transfer the risk of damage to goods

7.1. Acceptance of the goods at the agreed place passes title to the goods to the buyer.

2.7 Risk of damage to the goods passes to the buyer when the buyer or a third party acting as the buyer takes the goods from the seller or his representative appointed to deliver the goods or when to do so in a timely manner and at a time when the seller allows the buyer to dispose of the goods and the buyer goods does not take over.

8. RETURNS POLICY (liability for defects, warranty claims)

8.1. If the defect goods can be removed, the buyer shall have the right to be free, timely and properly removed. The seller is obliged defect promptly removed.

2.8 Buyers can instead of removing defects require replacement of the goods or if the defect relates only to the goods, replace components, if the team does not result in unreasonable costs to the seller for the price of the goods or the severity of the defect.

8.3. The seller may always instead of removing defects replace defective goods for perfect, if the buyer does not cause serious problems.

8.4. If the defect goods can not be removed and which prevents the goods to be properly used as a thing without defect, the buyer has the right to exchange the goods or has a right to withdraw from the contract. The same rights belong to the buyer, although in the case of removable defects, but if the buyer is not for the repeated occurrence of the defect after repair or due to a larger number of non-conforming goods properly due.

8.5. In the case of other irremovable defects, the buyer is entitled to a reasonable discount from the price of goods.

8.6. The seller of the buyer learned of his rights upon it from the mouth. § 622 of the Civil Code (Section 8.1 to 8.3 of these business conditions and complaints) and the right upon it from the mouth. § 623 of the Civil Code (Section 8.4 to 5.8 of these business terms and complaint) by placing these business conditions and the complaint to the appropriate sub-page e-commerce sellers and buyers had the opportunity to read them in time before placing an order.

8.7. The seller is liable for defects in the goods in accordance with applicable regulations of the Slovak Republic and the buyer must make a claim by the seller or by the designated person. Information identifying persons and service places for customer service are listed on the back of the warranty card or contact the vendor to the purchaser on request by phone or e-mail.

8.8 On the handling of complaints are covered by a valid complaint procedure seller, that Art. 8 of these business conditions and complaints. Buyers had proper notice of the complaint procedure and informed of the conditions and how to claim the goods, including information about where a complaint can be applied and carrying out warranty repairs in accordance with sec. § 18. 1 of Act no. 250/2007 for. from. on consumer protection, amending Act of the Slovak National Council. 372/1990 Coll. on misdemeanors, as amended (the "Act") in time before concluding the contract by placing these business conditions and the complaint to the appropriate sub-page e-commerce sellers and buyers had the opportunity to have the time before sending the order read.

8.9 Complaints procedure applies to goods purchased by the buyer from the seller in the form of e-commerce website e-commerce vendor.

8.10 The buyer has the right to apply to the seller's liability for lack of conformity covers only the goods which exhibits flaws, for which the manufacturer, supplier or seller, it is covered by warranty and was purchased from the seller.

8.11. If the product has defects, the buyer is entitled to claim at the premises of the seller in accordance with sec. § 18. 2 of the Act so as to deliver the goods to the establishment of the seller and the seller delivers the expression of the will of the buyer to exercise their rights under 8.1. to 8.5. these trade complaints and conditions (the "Notice of submission of a complaint"), for example. as a completed form for complaints that is placed on the corresponding sub-page e-commerce vendor. The seller recommends the goods when they were sending the complaint to insure. COD Shipments seller accepts. The buyer is obliged to notification of exercise of the claim truly give all the required information, in particular pinpoint the type and extent of defects in the goods; buyers will also indicate which of their rights under the provision. § 622 and 633 of the Civil Code applies. The buyer is entitled to claim and the person authorized by the manufacturer of the goods to perform warranty repairs (the "designated person"). The list of designated persons listed in the warranty card and send it to the buyer at the seller's request.

8.12 The claim procedure relating to the goods that can be delivered to the seller begins on the day they are cumulatively met all the following conditions:

a) receiving notification of the submission of a complaint to the seller,

b) deliver the claimed goods from the buyer to the seller or nominee,

c) to deliver access codes, passwords and the like. the claimed goods seller, if the data are necessary for the proper settlement of the claim; 8.13. If the subject of the claim of goods which are not objectively deliver to Seller or which are permanently installed, the buyer is in addition to meeting the conditions contained in paragraphs 8.12 point. a) and c) of these complaints and conditions of sale shall give all the assistance necessary to carry out inspection of the claimed goods seller or a third party designated by the seller. The claim procedure relating to goods which can not be objectively deliver to Seller or which is firmly embedded commence on the date when it was made inspection of goods in the first sentence. However, if the seller or a third person, despite providing the necessary cooperation from the buyer fails to perform inspections within a reasonable time, but not later than 10 days after receiving notification of the submission of a complaint to the seller, claim procedure commences upon receiving notification of the submission of a complaint to the seller.

8.14. Seller or buyer designated person shall issue a certificate of submission of a complaint of the goods in an appropriate form chosen by the seller, for example. in the form of email or in writing, which is required to pinpoint defects in the goods and claimed once again instruct consumers about their rights, fulfill its obligations under paragraph 8.1. to 8.3. these business conditions and complaints (ust. § 622 of the Civil Code) and the right to it under paragraph 8.4. to 8.5. these business conditions and complaints (ust. § 623 of the Civil Code). If the claim is put into effect by means of distance communication, the seller is required to confirm the submission of a complaint delivered to the buyer immediately; If you can not deliver the certificate immediately, it must be delivered without undue delay, at the latest, together with proof of settlement of the claim; confirmation of submission of a complaint may not be delivered if the buyer has the opportunity to demonstrate a complaint in another way.

8.15. The buyer is entitled to decide which of his rights under provision. § 622 and mouth. § 623 of the Civil Code applies and is obliged to immediately reports the decision to the seller. Based on the decision of the buyer which of their rights under provision. § 622 and mouth. § 623 of the Civil Code applies, the seller or designee shall determine the method of complaint under sec. § 2. m) of the Act immediately, in complicated cases within 3 days from the start of the complaint procedure, in justified cases, in particular where a complex technical assessment of the condition of the goods within 30 days from the date of the complaint procedure. After determining the method of complaint vendor or nominee Claims shall be settled immediately, in appropriate cases, a complaint can equip later. Complaint shall not take longer than 30 days from the date of the claim. On expiry of the deadline for settlement of the claim, the consumer has the right to cancel the contract or the right to exchange the goods for new goods.

8.16. If the buyer claim the goods, apply for the first 12 months of the purchase contract, the seller may settle the complaint rejected solely on the basis of the experts' opinion or the opinion issued by authorized, notified or accredited person or opinion of the designated person (hereinafter "the expert assessment of goods"). Whatever the outcome of expert judgment can not require the seller to the buyer pay the costs of expert reports on goods, or other costs related to expert reports on goods.

8.17. If the buyer complaint products will be 12 months after the purchase contract and the seller rejected it, the person who has equipped complaint, is mandatory proof of a complaint to indicate who the buyer may send the product to the professional judgment. If the buyer sends the goods to the expertise of the designated person for which proof of settlement of the claim, the cost of expert reports on goods, as well as all other related expenses reasonably incurred shall be borne by the seller regardless of the outcome expert judgment. If the buyer expert assessment shows the seller's liability for the claimed defect goods can claim applied again; during the execution of expert reports on goods, the warranty period shall be suspended. The seller is obliged to reimburse the buyer within 14 days from the date of lodging the complaint again all the costs of expert reports on goods, as well as all related costs reasonably incurred. Re-filed complaint can not be dismissed.

8.18. The buyer is allowed to exercise the right of liability for defects of which the seller at the time of concluding the contract notice or which in the light of the circumstances under which the purchase contract is concluded, must have known.

8.19. Seller reserves the right to replace the defective product with another impeccable product with the same or better technical parameters if the buyer does not cause serious problems.

8.20. Seller is not responsible for defects in the goods:

a) If the buyer has exercised its right concerning the liability of the seller for defective goods by the end of the warranty period of the goods,

b) if the defect goods mechanical damage to the goods caused by the buyer,

c) if the product defect caused by the use of goods under conditions that do not match their intensity, humidity, chemical and mechanical effects of environmentally friendly goods

d) if the defect goods resulting from improper handling, operation, or failure to care for goods,

e) if the defect goods originated damage to the goods to excessive load, or use contrary to the conditions specified in the documentation or the general principles to use goods,

f) if the defect goods originated unavoidable damage to the goods and / or unforeseeable events

g) if the defect goods originated damage to the goods accidental destruction and accidental deterioration,

h) if the defect goods resulting from improper handling, water damage, fire, static and atmospheric electricity or other force majeure,

i) if the defect goods originated interference with the goods to unauthorized persons.

If the shipment is incomplete, respectively. in the case of manifest error by the purchaser to check the inspection of consignments on delivery and not notified the seller representative in accordance with section 5.8 these complaints and business conditions, later claims of this kind will be accepted only if the buyer proves that the claimed goods had defects at the time of its receipt by the buyer.

8.21. The seller is obliged to settle the complaint and terminated the complaint procedure in the following ways:

a) handing over the repaired goods.

b) the exchange of goods,

c) refund the purchase price,

d) payment of an appropriate discount from the price of goods,

e) a written challenge to the assumption by the seller of a particular transaction.

f) Reason for refusal to claim the goods.

8.22. The seller is obliged to how to identify the complaint and a complaint to the buyer in a written document within 30 days of lodging the complaint in person, through a postal or courier or delivery service. The outcome of the complaint will notify the buyer the seller immediately after the complaint procedure by phone or e-mail and at the same time it will be with the goods resp. by e-mail service of the settlement of the claim.

8.23. When buying goods an individual - consumer complaint is governed by the Civil Code, which guarantee period is 24 months from the date of delivery of the goods, unless determined for specific cases other warranty period. For consumables, the life is declared by the manufacturer 6 months (batteries, light bulbs, lamps, cartridges, ribbons). When buying goods for legal persons,. Natural persons - entrepreneurs (not meeting the definition of consumer given in the provision. §2 point. a) of the Act), the complaint is governed by the Commercial Code, which guarantee period is 12 months from the date of delivery of the goods, unless determined for specific cases other warranty period. For consumables, the life is declared by the manufacturer 6 months (batteries, light bulbs, lamps, cartridges, ribbons). Products sent to sports nutrition, food gift baskets and pet food have a minimum storage life for more than two months before the expiry date, if shorter expiry dates of the buyer to contact the seller by phone or e-mail and the shipment is sent with the consent of the buyer.

8.24. The warranty period shall be extended by a period during which the buyer can use the goods due warranty repair of the goods.
8.25. In cases where goods at the buyer gets a new document, which will contain information on the exchange of goods, and any other complaints shall apply to a purchase contract and proof of this complaint. In the case of exchange of goods for new warranty period shall begin to run again from the receipt of new products, but only to new goods.

8.26. Regarding removable defect, the claim will be equipped according to the decision of the buyer in accordance with paragraph 8.15. these complaints and business conditions as follows:

a) The seller shall ensure the elimination of defects or

b) the seller of defective goods exchanged.

8.27. Regarding removable defect and the buyer determines without delay in accordance with paragraph 8.15. these complaints and conditions of how this is to be equipped with a claim, the seller will equip claim defect removal.

8.28. If it is a defect that can not be removed, or one more times repeated removable defect, or a larger number of different removable defects, which prevent the goods to be properly used without such defects, the seller respond depending on the decision of the buyer in accordance with paragraph 8.15 . these complaints and conditions of the claim as follows:

a) the exchange of goods for other functional goods of the same or better technical parameters or

b) if the seller can not perform the exchange of goods for other, settle the claim refund of the purchase price for the goods.

8.29. If it is a defect that can not be removed by one or more times repeated removable defect, or a larger number of different removable defects, which prevent the goods to be properly used without such defects and the buyer immediately determines in accordance with paragraph 8.15. these complaints and conditions of how this is to be equipped with a claim, the claim will equip sellers exchange goods for other functional goods of the same or better technical parameters.

8.30. The complaint applies only to defects in the statement of submission of a complaint and confirming the submission of a complaint of the goods in accordance with paragraph 8.14. these complaints and commercial terms.

8.31. For the purposes of claims under several times repeated removable defect occurrence is considered one of the removable defects more than two times.

8.32. For the purpose of the claim is for a greater number of different removable defects occurrence is considered more than three different removable defects simultaneously.

8.33. Authorized purchaser for the complaints is the lack of conformity after exercised his right and asked the seller to remove defects in the goods according to paragraph 8.1. these complaints and conditions of sale and consumed regardless of the outcome of the claim has again not entitled to the same unique defect (defect not of the same type) to apply a claim repeatedly.

8.34. The provisions of Art. 8 of these complaints and business conditions expressly do not apply to entities that do not meet the definition of consumer given in the provisions. § 2. a) of the Act.

9. PERSONAL DATA AND PROTECTION

9.1. The Parties agree that the buyer in the event that a person is obliged to notify the seller in the order their name, permanent address, including zip code, telephone number and email address.

2.9 The Parties agree that the buyer in the event that a legal entity is obliged to notify the seller in the order its name, address, including zip code, identification number, telephone number and email address.

3.9 The buyer may at any time review and change the personal data provided, as well as to cancel their registration by logging into the website of e-commerce www.gundogstore.sk

9.4. Seller hereby notifies the buyer that under provision. § 10 para. 3 point. b) of Act no. 122/2013 on protection of personal data and amending certain laws, as amended (the "Znoot") vendor as the operator will be in the process of concluding the purchase contract the buyer to process personal data without the consent of the person concerned as since the processing of personal data of the buyer It will be performed by the seller in the pre-contractual relationship with the buyer and the buyer's processing of personal data is necessary for the performance of the purchase agreement, which acts as a buyer one of the parties.

9.5. Buyers can select the checkbox before sending orders to consent under provision. § 11 paragraph. 1 of the Act, that the seller and keep the processed personal data, in particular those mentioned above and / or are necessary for the seller regarding the transmission of information about new products, discounts and promotions to the goods and process them in all of their information systems concerning the transmission of information about new products, discounts and promotions to the goods.

9.6. Seller agrees that the personal data of the buyer handled and treated in accordance with the applicable laws of the Slovak Republic.

9.7. Seller declares that, in accordance with sec. § 6 ods. 2 font. c) Znoot personal information is obtained solely for the purpose stated in these business conditions and complaints.

8.9 Seller declares that for purposes other than specified in these business and complaint conditions will obtain personal data separately every time with the consent of the buyer and at the same time ensure that the personal data processed and used only in a manner that corresponds to the purpose for which it was collected and will not be associating them with personal data, which were obtained in order to perform the purchase contract.

9.9 The buyer gives the seller consent in accordance with paragraph 9.5 of these complaints and conditions of fixed-term contracts to fulfill the purpose of processing the personal data of the buyer. The seller on the fulfillment of the purpose of processing shall immediately ensure destruction of personal data of the buyer. Consent to the processing of personal data by the buyer can withdraw at any time in writing. The consent shall expire within one month from receipt of the appeal consent of the buyer to the seller.

9.10 Buyers will be before sending the order asked to check the box before sending an order confirming that the seller it with sufficient, clear and unmistakable way, said:

a) its identification data referred to in Art. 1. these trade complaints and conditions

b) identification data of third parties, which is the company that will deliver the ordered goods to the buyer so that these data are listed in the acceptance,

c) the purpose of processing personal data which is this contract between the seller and the buyer,

d) It will process the personal data of the buyer in the range name, permanent address, including zip code, telephone number and email address if the purchaser is a natural person and to the extent the business name, address, including zip code, identification number, telephone number and email address if the buyer is a legal person,

e) that the required personal information, the buyer is obliged to provide,

9.11. Seller declares that it will process personal data in compliance with good morals and will act in a manner that does not Znoot or other generally binding legal regulations or their not circumvented. Seller declares that the data subject's consent will not enforce nor conditional with a threat of rejecting the contractual relation, service, goods or duty of the seller.

9.12 The buyer has the right, upon written request require the vendor to

a) confirm whether or not personal data concerning him are processed,

b) the purpose of processing personal data

c) a generally intelligible form about processing of their personal data in the information system and its status within the range:

i) identification of the seller and the seller representative, if appointed,

ii) the identification of the intermediary; This does not apply if the seller in obtaining personal data not proceed under § 8 Znoot,

d) a generally intelligible form accurate information about the source from which it got its personal data processing,

e) a generally intelligible form depreciation of personal data which are subject to processing,

f) additional information which is in the light of all the circumstances and conditions of the processing of personal data necessary for the buyer to guarantee the rights and legitimate interests in the particular range

i) advice on voluntariness or to provide the requested personal data; if the seller obtains the personal data of the buyer with the consent of the buyer according to § 11 Znoot notify its also time for the consent, and if the buyer's obligation to provide personal data results from directly enforceable legally binding act of the European Union, an international treaty binding the Slovak Republic, or the law , the seller shall notify the purchaser of the legal basis that it imposes this duty and shall notify it of the consequences of refusing to provide personal information,

ii) information on third parties, if it is expected or clear that their personal data will be provided.

iii) the range of beneficiaries, if it is expected or clear that their personal data will be made available;

iv) it is published, if personal data are to be disclosed,

in) third countries, it is expected or it is obvious that in these countries to carry out the transfer of personal data

g) corrections of incorrect, incomplete or outdated personal data which are subject to processing,

h) destruction of his personal data, if the fulfillment of the purpose of their processing; if the subject of official documents containing personal data may request a refund,

i) destruction of his personal data subject to processing in case of a breach Znoot or other applicable laws, SR.

9.13. The buyer on the basis of a free written request shall be entitled to oppose the seller:

a) the processing of his personal data, which implies that they are or will be processed for direct marketing purposes without his consent and request their disposal,

b) the use of personal data contained in § 10 para. 3 point. d) for the purposes of direct marketing in the postal system, or

c) the provision of personal data referred to in § 10 para. 3 point. d) for direct marketing purposes.

9.14. The buyer on the basis of a free written request has the right to the Seller to object to the processing of personal data in cases pursuant to § 10 para. 3 point. a), e), f) or g) Znoot saying legitimate reasons or by submitting evidence of infringement of his rights and legitimate interests that are or may be in a particular case such processing of personal data is damaged; Unless prevented by legal reasons and it is established that the opposition is entitled to the buyer, the seller is obliged to personal data processing which the buyer claimed, without undue delay, block and destroyed as soon as circumstances permit.

9.15. Buyer upon written request or in person if the matter is urgent, it also has the right to the Seller at any time to object and refuse to submit to the decision of the seller, which should be for him to produce legal effects or significantly affect, if a decision is made solely on the basis of automatic processing of his personal data. The buyer has the right to ask the seller for a review of a decision issued by a method other than the automatic processing, whereas the seller is obliged to meet the buyer's request, so that the decisive role in reviewing a decision will have an authorized person; on how to investigation and results of the seller informs the buyer within the time limit under paragraph. 9.18. hereof. The buyer does not have this right only if so provided by a special law, which are governed by measures to ensure the legitimate interests of the buyer, or if within the pre-contractual relations or during the existence of the contractual relationship the seller issued a decision which meets the requirements of the buyer, or if the seller under Treaty, adopt other appropriate measures to ensure that the legitimate interests of the buyer.

9.16. If the buyer exercises his right in writing and the content of the application that exercises its right, the application is deemed to be filed under this Act; an application submitted by e-mail or fax delivered to the buyer in writing within three days from the date of dispatch.

9.17. The buyer suspects that his personal data are processed without authorization may file a notice office has privacy. If the buyer does not have legal capacity in full, their rights may be exercised by his legal representative.

9.18. The seller is obliged to comply with a request in writing to the purchaser under this Article. these business conditions and complaints, respectively. meet the requirements of the buyer by Znoot and writing it at the latest within 30 days of receipt of the application or request.

9.19. Limiting the rights of the purchaser pursuant to § 28 paragraph. 2 Znoot Seller shall immediately notify the person concerned and the office has privacy.

9.20. Seller hereby announces the buyer, in accordance with sec. § 15. 1 point. e) Sections 3 and 4 Znoot the processing of personal data of the buyer, it is assumed that the buyer's personal information will be provided and made available to the following third parties, respectively. circle of recipients:

Slovak Parcel Serivce Ltd., established Senecká cesta 1, 900 28 Ivanka on the Danube, ID: 31329217, registered in the Commercial Register of the District Court Bratislava I, Section Sro, no. 3215 / B

Direct Parcel Distribution SK sro, based Technická 7, 821 04 Bratislava, ID: 35834498, registered in the Commercial Register of the District Court Bratislava I, Section Sro, no. 26367 / B

IN TIME, Ltd., located Senecká cesta 1, 900 28 Ivanka on the Danube, ID: 31342621, registered in the Commercial Register of the District Court Bratislava I, Section Sro, no. 4376 / B

GLS General Logistics Systems Slovakia sro, Lieskovská cesta 13, 962 21 Lieskovec, ID: 36624942, registered in the Commercial Register of the District Court Banská Bystrica, Section Sro, č.9084 / S

Slovak Post, located Partizánska cesta 9, 975 99 Banská Bystrica, ID: 36631124, registered in the Commercial Register of the District Court Banská Bystrica, Section Sa, č.803 / S

9.21. Information systems, e-commerce vendor is registered under the Act no. 122/2013 Coll. on the protection of personal data. Identification number:

10. Withdrawal from the contract

1.10 If the seller is unable to meet its obligations under the purchase contract for sellout, unavailability of goods or the manufacturer, importer or supplier of the goods agreed in the contract to interrupt production or carry out such significant changes that prevented the implementation of all obligations the seller arising from the purchase contract or for reasons of force majeure or if it after making every effort that could be of him a fair request is unable to deliver the goods to the customer within the period stipulated these terms and conditions or in the price, which is specified in the order, the seller is obliged shall immediately so inform the buyer and it is obliged to offer the buyer substitute performance or the ability for the buyer to cancel the purchase agreement (cancel the order). If the buyer withdraws from the contract for reasons specified in this section of these complaints and conditions of sale, the seller must give the buyer has already paid a deposit for the goods as agreed in the purchase contract within 14 days of the notification of withdrawal by transfer to an account designated by the buyer .

2.10 The buyer is entitled to withdraw from the contract without giving any reason in accordance with sec. § 7 et seq. Law no. 102/2014 on protection of consumers in respect of distance contracts (hereinafter the "Law on consumer protection in distance selling") within 30 days of receipt of goods, respectively. from the date of conclusion of the service contract or contract for the provision of electronic content which is not supplied on a tangible medium if the seller timely and properly fulfill disclosure obligations under sec. § 3 of the Law on consumer protection in distance selling.

3.10 The buyer has the right within that period after receipt of the goods to expand and tested in a similar way as usual when buying a classic "brick and mortar" store, and to the extent necessary to establish the nature, characteristics and functioning of the goods.

4.10 The withdrawal period shall begin on the day when the purchaser or a third person other than the carrier takes over all of the goods ordered, or if

a) the goods ordered by the buyer in one order and supplied separately, after receiving the goods that were delivered as the last,

b) supplies of goods consisting of multiple lots or pieces, from the receipt of the last lot or piece.

c) under the contract supplies are repeatedly during the specified period from the date of receipt of the goods delivered first.

5.10 The buyer may withdraw from the contract, the subject of which is the purchase even before the commencement of the period of withdrawal.

6.10 Withdrawal from the contract the buyer must provide a written way, any doubt on withdrawal from the contract or in the form of minutes on another durable medium or by means of the form annexed to the no. One of these business conditions and complaints. The period for withdrawal shall be deemed observed if the notice of withdrawal has been sent to the seller no later than the last day of the period under sec. § 7 ods. 1 of the Law on consumer protection in distance selling.

7.10 Withdrawal from the contract by passing the point of these business conditions and complaints must contain the information required in the form of termination of the contract of sale annexed no. 1 of these complaints and business conditions, particularly identification of the purchaser, order number and date, the exact specification of the goods, the manner in which the seller has to reimburse the consideration received, especially the account number and / or mailing address of the buyer.

8.10 If the buyer withdraws from the contract, it shall be deleted from the beginning and any ancillary contract associated with the contract, from which the buyer has resigned. The buyer can not claim any costs or other charges in connection with the termination of the supplementary agreements except reimbursements and payments referred to in the provisions. § 9 ods. 3, ust. § 10 para. 3 and 5 of the Law on consumer protection in distance selling and the price of the service, if the subject of the contract and the service has been fully performed services.

9.10 The buyer is obliged, without undue delay, but not later than within 14 days from the date of termination of the contract of sale send back the goods to the address of the operator or hand them over to the seller or a person authorized by the seller for delivery. This does not apply if the seller has proposed to collect the goods personally or through its authorized persons. The period mentioned in the first sentence of this point these business conditions and complaints to be considered definitive when the goods were handed over for carriage by the last day of the period.

10.10. The buyer is the seller must deliver the goods complete, including complete documentation, undamaged, preferably in its original packaging and unused.

10.11. It is recommended to insure the goods. COD Shipments seller accepts. The seller is obliged, without undue delay, no later than 14 days from the date of the notification of withdrawal to give the buyer all payments made by it assumed under the purchase contract or in connection therewith, including the cost of shipping, delivery and postage and other costs and fees . The seller is not obliged to return the payment to the purchaser under this point these business conditions and complaints before it has received the goods or until the buyer proves sending the goods back to the seller, unless the seller suggests to collect the goods personally or through its authorized persons.

10.12 The buyer shall bear the cost of returning the goods to the seller or a person designated by the seller for delivery. This does not apply if the seller has agreed to bear their own will or fails to fulfill an obligation under § 3 Subs. 1 point. i) of the Law on consumer protection in distance selling.

10.13. The buyer shall be liable only for diminished value, which was created as a result of such treatment of goods that are beyond treatment necessary to ascertain the characteristics and functioning of the goods. Shall not be liable for diminished value where the seller did not fulfill information obligation on the consumer's right to cancel the contract under § 3 Subs. 1 point. h) of the Law on consumer protection in distance selling.

10.14. The seller is obliged to refund the buyer the purchase price for the goods in the same manner used by the buyers in their payment until the buyer to agree to another mode of repayments without the buyer in this regard were charged additional fees.

10.15. If the buyer withdraws from the contract and the seller delivers the goods, which is used, damaged or incomplete, the buyer undertakes to pay to the seller:

a) the amount by which to reduce the value of the goods within the meaning of the provision. § 457 of the Civil Code in the actual amount

b) the costs incurred by the seller in connection with the repair and goods to their original state calculated according to the price list for after-sales service of goods. The buyer is liable under this section for complaints and conditions of the seller to pay the seller compensation not exceeding the amount of the difference between the purchase price and value of goods at the time of withdrawal from the contract.

10.16. Pursuant to the provisions. § 7 ods. 6 of the Law on consumer protection in distance selling, the buyer can not cancel the contract, its object:

sale of goods made to the specific requirements of the consumer, custom orders or goods intended specifically for one consumer
sales of goods enclosed in a protective cover that is not suitable for return due to health protection or hygiene reasons and protective coating was post-delivery infringed
sale audio recordings, video recordings, audio recordings, books and computer software sold in a protective case if the consumer that packaging unwrapped,
providing electronic content other than on a tangible medium if the performance has begun with the express consent of the consumer and the consumer said that he was well informed that the expression of consent loses his right of withdrawal.
sale of goods, which was at the time after the conclusion of the contract and receipt of goods from the seller to the buyer assembled, folded and used in such a way that its restoration to its original state by the seller is not possible without increased commitment and increased costs, for example. composed or assembled furniture and so on.
10:17. The provisions of Art. 10 of these trade complaints and conditions expressly do not apply to entities that do not meet the definition of consumer given in the provisions. § 2. a) of the Act.

11. FINAL PROVISIONS

1.11 If the purchase agreement is concluded in writing, any alteration thereof must be in writing.

2.11 The Parties agree that communications between them will be carried out in the form of e-mail messages.

3.11 The relations not governed by these business conditions and Complaints covered by the relevant provisions of the Civil Code Act, Act no. 22/2004 Coll electronic commerce and amending Law no. 128/2002 on State Control of Internal Market in Consumer Protection Issues and on amendments to certain laws as amended by Act no. 284/2002 Coll, as amended, and Act no. 102/2014 on protection of consumers in respect of distance contracts.

4.11 These business conditions and the complaint shall take effect on the buyer purchase is concluded.

5.11 Buyers will be invited before sending the order, check the box to confirm that with these Terms and conditions Complaints familiar, read them, understand their content and fully agrees with them.

6.11 Unless the consumer is not satisfied with the way the seller respond to the complaint or if it considers that the seller violated his rights, he may contact the seller to request corrective action. If the seller requests for corrective or negative answers you respond within 30 days from the date of departure, the consumer has the right to bring an alternative solution of their dispute in accordance with § 12 of Act no. 391/2015 Coll. on alternative dispute resolution for consumer disputes and amending certain laws.

The competent body on alternative dispute resolution for consumer disputes with sellers FIREDOG Ltd. is the Slovak Trade Inspection Prievozská 32, 827 99 Bratislava 27, www.soi.sk or other relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available the stránke http://www.mhsr.sk); the consumer has the right to choose to which of these subjects consumer ADR to turn.

 7.11 The consumer may, upon submission of a proposal for an alternative solution of their dispute to use platform for settlement of disputes online, available on the website http://ec.europa.eu/consumers/odr/.

Annex. 1 - Application form for withdrawal from the contract

Annex. 2: Guidance on the application of the rights of the purchaser to withdraw from the contract

Annex. 3: Form for the exchange of goods