Statutory right of withdrawal

 
 
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Statutory right of withdrawal

You don't know what to do, if you want to return your purchased goods within the statutory period of 30 days?

The right to withdraw from the contract

If you are a consumer, you have right to return purchased goods without giving any reason within 30 calendar days from the date of receipt of goods.

The withdrawal period shall expire 30 days from the date on which you or a third party appointed by the customer (other than the carrier) receives the goods.

The procedure of withdrawal

In order to exercise the statutory right to withdrawal from the purchase agreement, the customer must notify us about his/her decision to withdraw from the purchase contract in clear statement (e.g. a written letter sent by post or an e-mail) to the following address:

Address: FIREDOG, s.r.o., Letničie 142, 908 44 Petrova Ves, Slovakia, phone: +421911521821, e-mail: odstupenie@gundogstore.sk

For this purpose, you may use the Withdrawal Form Template, which appears below. Please print the completed form and attach it to the returned goods, otherwise your shipment may not be properly identified.

 Download PDF - Withdrawal Form

If you use this option, the acceptance of withdrawal from the contract will be confirmed without delay by e-mail.

The period for withdrawal from the contract is maintained, if you send notice of exercise of the right to withdraw from the contract before the deadline for the withdrawal from the contract.

Consequences of withdrawal

In case of withdrawal from the contract we will refund any payments we have received from the customer, including the shipping costs (excluding any additional costs incurred when the customer has selected a different type of delivery to the cheapest standard delivery option offered by us).

Refund

Payments will be returned promptly and no later than 14 days after the day which we receive the notice of the customer's withdrawal from the contract. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.

Unless otherwise agreed, we will use the same payment method the customer used for the original transaction without charging any additional fees.

Gifts and bonuses

If you have been provided with gift or bonus, is your duty to return the gift or bonus with the returned goods.

Shipping costs of returned goods

Send us the goods without undue delay and in any case not later than 14 days from the date of withdrawal. The customer bears the whole cost of returning the goods to us. Pick Up & Return delivery option is considered individually.

Please send the goods to the following address: (Including the withdrawal form, otherwise the shipment will not be identified)

FIREDOG, s.r.o.

Letničie 142

908 44 Petrova Ves, Slovakia

The statutory right of withdrawal shall not apply in the following cases

  • purchased goods which are not prefabricated and have been produced on the basis of  individual choice or according to the customer's specification, or any goods which have been tailored on the basis of personal requirements of the consumer.

Customer can not withdraw from the contract if the subject of contract is:

  • sale of books not supplied in sealed packaging and sale of periodicals
  • sale of audio recordings, video recordings, audio-visual recordings, books and computer software sold in a sealed packaging, if the seal has been removed after delivery

Please try to keep the goods safe from soiling or damages

Please, if possible, return the goods in the original packaging, together with the withdrawal form and all product accessories and components. The customer may use a protective transport packaging. If the original packaging is no longer available, please, ensure the goods are packaged in a way that will provide sufficient protection from being damaged during transport, failing to do so will incur a compensation for damage caused by insufficient packaging. These provisions do not affect your statutory right of withdrawal.

 
 
 
 
 
 
 
 
 
 
 
 
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